PROFESSIONAL HAIR LABS REFUNDS/RETURN OR SHIPPING POLICY

Welcome to Professional Hair Labs . We pride ourselves in our product quality with strict quality control checks in place. To provide you with additional peace of mind, we also offer a comprehensive 30 Day Returns guarantee. Buy with confidence and enjoy a great shopping experience with us

In order to guarantee our customers an amazing shopping experience, all items are individually inspected by our Quality Control Team before shipment. Our Customer Support Center is always at your service

Cancellations

If you need to cancel the transaction, please feel free to contact us at cs@prohairlabs.com within 24 hours after your purchase. Normally, we will start to design and produce your customized product 24 hours after your order is placed. Your order cannot be canceled or refunded once it has been shipped.

Refund Policy

All items are of a cosmetic nature and manufactured for use on the skin, therefore, we don’t accept refund on the products unless the fault was ours (e.x. the size/colour is wrong, damaged upon arrival). If a refund is applicable, please send us an email to Returnable Items That Can Be Returned/Refunded Or Exchanged Within 30 Days Of Receiving Must Follow The Criteria As Below:

  1. Faulty Items Damaged/Broken, Or Soiled Upon Arrival.
  2. Items Received In The Incorrect Size/Color.
  3. Unused Item(s) That Have Not Met Your Expectation Within 30 Days Of Receiving.

Contact Our Support Centre As Soon As Possible If You Come Across Any Of The Above Situations.

If For Any Reason You Decide You No Longer Want The Item. You Can Report It To Us Within 30 Days Of Receiving It For A Full Refund Of The Item Cost.

Non-Returnable Items We Will Not Accept Returns In The Following Conditions:

  1. Items Outside The 30 Days Warranty Time-Frame.
  2. Used, Or Misused Items.

Note: All Returns Must Be Authorised By The Professional Hair Labs Team Via The Support Centre. Returned Item Without A Return Merchandise Form (RMA) Will Not Be Accepted.

Returns Process & Time-Frame Please Carefully Follow Our Returns Process To Minimise Any Delays:

If Your Item Is Returnable (See Above), Please Submit A Ticket In Our Support Centre Stating Your:

    1. Order Number
    2. SKU Number Or Product Name
    3. Reason For Return
  1. Our Customer Service Team Will Respond To Your Request Within 24 Hours And Provide You With A Return Merchandise Form (RMA) Along With Our Returns Address.
  2. Please Return The Item According To Our Instructions On The RMA Form And Send Us Return Proof In The Form Of The Tracking Number And A Valid Return Receipt.
  3. Once We Have Received The Returned Item(s), We Will Email You And Arrange An Exchange Or A Refund Within 30 Days.

After This, Please Note The Refund Times Below:

  • For Credit Card Refunds, Please Allow Between 7-14 Business Days For The Transaction To Process.
  • For Paypal Refunds, Please Allow Up To 48 Hours For The Transaction To Appear In Your Account.
  • For Wallet Refunds (Store Credit), Please Allow 24 Hours For Your Account To Be Updated.

We Are Now Happy To Announce That All Of Our Other Worldwide Customers Can Return To Our Professional Hair Labs Warehouse.

Please Always Contact Us Prior To Returning The Items By Submitting A Ticket To Obtain An R.M.A Form (Return Merchandise Authorisation) With The Related Returns Address.

  1. All Shipping Fees Are At The Customers Expense. This Includes Shipping Fees For A Return Or Exchange. Shipping Fees Are Non-Refundable.
  2. Please Contact Your Local Post Office To Confirm The Actual Return Shipping Fee. We Recommend You Use The Cheapest Registered Airmail Method That Is Available.

 

Professional Hair Labs offers to every Customer a 100% satisfaction guarantee of “Currently Marketable” goods or services sold, which can be exercised within a period of 30 days from the date of distribution/sale of such goods and/services to the Distributor/Customer. “Currently Marketable” product would mean goods and/or services, unused and marketable, which have not expired and which are not seasonal, discontinued or special promotion goods and/or services.

A.1 Return Procedure

Every customer must comply with the following procedures when returning Products for a replacement, exchange, or refund.

A.1.1 Contact Customer Service by submitting a ticket through the customer service portal by email cs@prohairlabs.com or calling Customer Service at +1.800.778.4247 to obtain a Return Merchandise Authorisation (RMA) number prior to returning the Product.

A.1.2 Pack and ship the Products to Professional Hair Labs.  Proper shipping carton(s) and packing material are to be used and the best and most economical means of shipping is suggested.  Any package received without the RMA clearly visible on the package exterior may be refused.

A.2 Retail Customer Returns

A.2.1. Guarantee. Professional Hair Labs requires its Distributors to offer a thirty (30) day, one hundred percent (100%) unconditional money back guarantee on the sale of Products to their Customers.

A.2.2. 7-Day Right of Cancellation. A Customer has the right to cancel the order without penalty within 7 days of the transaction unless the item has already shipped.

A.2.3 Procedures for Refund.  In addition to the requirements in A.1:

B.2.3.1  Submit to Professional Hair Labs a copy of the Retail Receipt used for the purchase and the Retail Customer’s notice of cancellation. It must be completed and the refund portion must be signed by the Retail Customer.

B.2.3.2  Return the Product to Professional Hair Labs within fifteen (15) days of receiving the Products from their Retail Customer.

B.2.4 Costs. Jeunesse will pay the cost of shipping replacement Product(s) to the Distributor.

B.2.5 Compliance. Jeunesse will not replace the Product to the Distributor for such retail sales by him/her if these policies are not followed.

B.3 Initial Order Returns

B.3.1 Guarantee.  Jeunesse offers an unconditional thirty (30) day money back guarantee for the initial Product order.  If for any reason they are dissatisfied with any Jeunesse Product, they may return the Product to Jeunesse within thirty (30) days for a replacement, exchange or full refund of the purchase price (less shipping).

B.4.3 Shipping Costs.  The customer shall assume the costs of returning the Products to Professional Hair Labs. The shipping and handling charges incurred by the customer when the Products were purchased will not be refunded.

B.4.4 Non-Compliance.  In the event that the returned Products do not meet the conditions for return, such merchandise will be held for up to thirty (30) days, during which time the customer should comply with the return procedures in order to receive the refund. If after the thirty (30) days the conditions have not been met or a return has not been requested, Professional Hair Labs may destroy such inventory without further compensation to the customer.

B.5 Refunds

B.5.1 Refund to Same Source. Refunds will be issued in the same manner that payment was received.  This means that if a credit card was used to place the order, the reimbursement will be issued back to that same card.  If the payment was made by card, the refund will be issued back to only that same card.

B.5.2 Right to Withhold. Professional Hair Labs may also withhold from future commission payments to the upline any Commissions paid on the returned Products.

B.6 Refusal of Delivery

Should a customer refuse delivery of a Professional Hair Labs shipment that is the customers first order, Professional Hair Labs will follow its one hundred percent (100%) guarantee policy in section B.3.1. For all other orders from customers, Professional Hair Labs will treat the refusal as a Resignation Return per section B.5 above.

B.7 Warranties

EXCEPT AS EXPRESSLY STATED ON THE PRODUCT LABELLING, PROFESSIONAL HAIR LABS MAKES NO WARRANTY OR REPRESENTATION, EXPRESS OR IMPLIED, AS TO THE MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, WORKMANSHIP, NON-INFRINGEMENT OR ANY OTHER WARRANTY ARISING BY LAW, STATUTE, USAGE OF TRADE OR COURSE OF DEALING CONCERNING ANY PRODUCT OR SERVICE PURCHASED FROM OR THROUGH PROFESSIONAL HAIR LABS.  TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ALL PRODUCTS AND SERVICES OF PROFESSIONAL HAIR LABS ARE PROVIDED “AS IS,” “WITH ALL FAULTS,” AND “AS AVAILABLE.”  PROFESSIONAL HAIR LABS DOES NOT WARRANT THAT ITS PRODUCTS OR SERVICES WILL BE COMPATIBLE WITH ANY HARDWARE OR SOFTWARE SYSTEMS OR THAT ON-LINE SERVICES WILL BE UNINTERRUPTED OR ERROR FREE.  PROFESSIONAL HAIR LABS DOES NOT WARRANT THAT ANY WEBSITE OPERATED, SPONSORED OR HOSTED BY PROFESSIONAL HAIR LABS OR ANY OF ITS AFFILIATES WILL BE UNINTERRUPTED OR FREE FROM ERROR.  PROFESSIONAL HAIR LABS IS NOT RESPONSIBLE FOR INTERRUPTED, INACCESSIBLE OR UNAVAILABLE NETWORKS, SERVER, SATELLITES AND/OR SERVICE PROVIDERS; OR FOR MISCOMMUNICATIONS, FAILED, JUMBLED, SCRAMBLED, DELAYED OR MISDIRECTED COMPUTER, TELEPHONE OR CABLE TRANSMISSIONS; OR FOR ANY TECHNICAL MALFUNCTIONS, FAILURES OR DIFFICULTIES.